Privacy policy

This Privacy Policy governs the manner in which GoRoad (Pty) Ltd (referred to as "we," "us," or "our") collect, use, maintains, and discloses information collected from users ("Users") of the GoRoad Transport mobile application ("App") available on the Google Play Store.

Information We Collect

We may collect certain personal information from Users in order to provide and improve our App. The types of personal information we may collect include:

Information provided by the User: When Users create an account or interact with our App, we may collect their name, email address, contact information, and other relevant details.
Device Information: We may collect information about the User's device, such as the device model, operating system version, unique device identifiers, and mobile network information.
Location Information: We collect background information on the location of the device to enable location-triggered notifications and retrieve device location periodically to determine the actual location of a load in progress. Location data is only collected while a load is active.

Data Usage and Retention

We use the collected information for the following purposes:

To provide and maintain our App's functionality and services.
To personalize User experience and improve our services.
To communicate with Users, respond to inquiries, and provide customer support.
To send Users important updates, or information about new features and offerings.
To conduct research and analysis to enhance and optimize our App.
To make tracking information available to GoGlobal.

We retain User data for the duration of an active account in our system. The data will be securely stored and used for the purposes outlined in this Privacy Policy. We will only retain User data for as long as it is necessary to fulfill these purposes unless a longer retention period is required or permitted by law.

Data Deletion

If a User's account becomes inactive or if they request the deletion of their personal data, we will initiate the data deletion process in accordance with the following guidelines:

Inactive Accounts: If a User's account remains inactive for a specific period of time, as defined in our Terms and Conditions, we may initiate the deletion process for their personal data. Prior to deletion, we will provide notice and an opportunity to reactivate the account if the User wishes to retain their data.
Deletion Requests: If a User requests the deletion of their personal data, we will promptly take appropriate steps to delete, de-identify, or anonymize their data, unless we are required to retain it by law or for legitimate business purposes. We may also retain a copy of the data in backup archives for a limited period of time, solely for the purpose of disaster recovery and ensuring the integrity of our systems.

Third-Party Services

We may engage third-party service providers to assist us in operating our business and the App. These third parties may have access to User information as necessary to perform their functions, but they are obligated not to disclose or use it for any other purpose.

Security Measures

We implement and maintain appropriate technical and organizational security measures to protect User data against unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the ongoing confidentiality, integrity, and availability of User information.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Users will be notified of any changes through the App or via email. We encourage Users to review this Privacy Policy periodically for any updates or modifications.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@goglobal.group.